Texts that I (co)authored; for personal and academic use only.

Journal articles

Doctoral dissertation

Book chapters

Journal articles and book chapters in Dutch

Conference papers

Invited presentations

Reports and other texts

Journal articles

• Marc Steen, Jan Buijs and Doug Williams: The role of scenarios and demonstrators in promoting shared understanding in innovation projects (to appear in International Journal of Innovation and Technology Management).
• Marc Steen: Human-centred design as a fragile encounter, Design Issues, Volume 28, Issue 1 (2012), pp. 72-80.
• Marc Steen: Reflexive practice in human-centred design, Zoontechnica, Volume 1, Issue 1 (2011).
• Marc Steen: Tensions in human-centred design, CoDesign, Volume 7, Issue 1 (2011), pp. 45-60.
• Marc Steen, Menno Manschot and Nicole de Koning: Benefits of co-design in service design projects, International Journal of Design, Volume 5, Issue 2 (2011), pp. 53-60.
• Nico Pals, Marc Steen, David Langley and Joke Kort: Three approaches to take the user perspective into account during new product design, International Journal of Innovation Management, Volume 12, Issue 3 (2008), pp. 275-294.

Doctoral dissertation

Marc Steen: The fragility of human-centred design, Delft University of Technology. Delft University Press (Imprint of IOS Press, Amsterdam), 2008. (ISBN 9781586039417).
I studied how researchers and designers in human-centred design balance their attempts to move towards others (users and fellow project-team members) and towards openness (learning and creating new things) with their tendencies to stay close to the self (their own ideas, knowledge, methods and skills) and to create closure (to draw conclusions and to deliver results).

• Starten bij de gebruiker, in ICTzorg, Sept-Okt 2009.
• Podcast van DdUX.org (Design for digital User eXperience), door Xander Roozen (PoDdUX02_MarcSteen.mp3).
• Jan Kees van der Veen: "Consumenten krijgen het steeds meer voor het zeggen", in Het Financieele Dagblad, 28 januari 2009.
• Jos Wassink: "Senseo denken voor ontwerpers", in TUDelta (tijdschrift van TU Delft), 27 November 2008.

Book chapters

• "Methods for human-centred service design" and "Service domain refinement", in: Edward Faber and Henny De Vos (Eds.): Creating Successful ICT-Services: Practical guidelines based on the STOF method, Freeband Communication, Enschede, 2008, pp. 33-58 and 89-98.
• Marc Steen, Ronald van Eijk, Nicole de Koning, Erik Reitsema: "A we-centric telecom service for police officers to support communication", in: Enterprise Information Systems, Lecture Notes in Business Information Processing, Vol. 12, Berlin / Heidelberg: Springer, 2008, pp. 357-365. (ISBN 9783540887096)
• Mark de Reuver and Marc Steen: "A we-centric service: The PolicePointer", in: Harry Bouwman, Henny De Vos, Timber Haaker (Eds.): Mobile Service Innovation and Business Models, Berlin / Heidelberg: Springer, 2008, pp. 179-190. (ISBN 9783540792376)
• Marc Steen: "High-tech meets end-user", in: Dariusz Jemielniak and Jerzy Kociatkiewicz (Eds.): Management Practices in High Tech Environments, IGI Global, 2008, pp. 75-93 (ISBN 9781599045641), and in: Steve Clarke (Ed.): Evolutionary Concepts in End User Productivity and Performance, IGI Global, 2008, pp. 302-320 (ISBN 9781605661360).

Journal articles and book chapters in Dutch

• Marc Steen: Innoveren in de zorgsector door "design thinking", M&O, Tijdschrift voor Management en Organisatie, Nr. 3, mei/juni 2011, pp. 5-16.
• Marc Steen en Pepijn Vos: "Innoveren door dialoog", in: Fietje Vaas en Peter Oeij (Red.), Innovatie die Werkt. Den Haag: Boom | Lemma, 2011, pp. 179-200. (ISBN 9789059316294)
• Marc Steen: "De ontwerper is dood. Leve de ontwerper!", in: Valerie Frissen en Jos de Mul (Red.), De draagbare lichtheid van het bestaan. Het alledaagse gezicht van de informatiesamenleving. Kampen: Klement, 2008, pp. 86-96. (ISBN 9789086870301)
  
  Illustraties bij dit essay.
• Marc Steen, Louis Neven en Ton Meijknecht: "Over het geloof van een ingenieur", in: Michiel van Well (Red): Deus et Machina: De verwevenheid van technologie en religie. Den Haag: Stichting Toekomstbeeld der Techniek, 2008, pp. 388-393. (ISBN 9789080961357)
• Ronald van Eijk, Nicole de Koning, Marc Steen en Henny Gunther: WijkWijzer: mobiel kennis delen tussen agenten, Het Tijdschrift voor de Politie, 2007 (jaargang 69, nummer 4), p. 14-17.
• Marc Steen: "Open voor eindgebruikers", in: Open stellingen - Essays over Open innovatie. Adviesraad voor het Wetenschaps- en Technologiebeleid (www.awt.nl), 2006, pp. 49-55. (ISBN 9077005331)
  Awarded first prize in a competition by the Dutch Advisory Council for Science and Technology Policy. In English: "Open to end-users".
• Marc Steen: "Andere innovatie - Essay over innoveren waarin onderzoekers en ontwikkelaars meer open kunnen staan voor de ander". Paper gepresenteerd op: 26e Nederlands -Vlaamse Filosofiedag, 6 Nov 2004, Utrecht, Universiteit voor Humanistiek. (Sheets)
• Timber Haaker, Henny de Vos & Marc Steen: "Van idee naar succesvolle samenwerking - Freeband Business Blauwdruk Methode", in: Management Executive, 2004, Vol.2 , Nr.5, sept/okt, pp. 33-36.
• Marc Steen, Nicole de Koning & Arlette Pikaart: "Mensgerichte innovatie", in: SIGCHI.NL Lustrummagazine, Juni 2004, vakblad voor human-computer interactie, www.sigchi.nl.
• Marc Steen: "Ideeën over duurzame telecommunica", in: O2 Magazine, Mei 2004, pp.22-28, www.o2nederland.org.

Conference papers

• Marc Steen: Cooperation, Curiosity and Creativity as Virtues in Participatory Design. Paper for Desire'11, Creativity and Innovation in Design, Eindhoven, 19-21 October 2011.
• Marc Steen, Olav Aarts, Carlijn Broekman, Sharon Prins: Social Networking for Well-Being. Paper for 'Fostering Social Interactions in the Ageing Society' workshop at ECSCW 2011 Conference, Aarhus, 24-28 September 2011.
• Marc Steen, Olav Aarts, Carlijn Broekman, Sharon Prins: Social networking services for older people’s well-being: An example of applying the capability approach. Paper for HDCA (Human Development and Capabilities Association) Conference 2011, The Hague, 6-8 September 2011. (Poster).
• Marc Steen: "Upon opening the black box of participatory design and finding it filled with ethics". In Proceedings of Nordes 2011 (Nordic Design Research Conference), Helsinki, 29-31 May 2011, pp. 162-170 (Sheets).
• Marc Steen and Steven Dhondt: "Slow Innovation". Presented at 26th EGOS (European Group for Organizational Studies) Colloquium, Lisbon, 1-3 July 2010.
• Co-editor of Proceedings of the 13th CHI Nederland Conference, Leiden, 11 June 2009.
• Marc Steen: "Co-design and Pragmatism". Presented at the 16th biennial conference of the Society for Philosophy and Technology, Enschede, 7-10 July 2009. (sheets)
• Marc Steen, Nicole de Koning and Sonoko Takahashi: "Innovating together with users – Taking the organizational context into account". Presented at ISPIM 2009, Vienna, 21-24 June 2009.
• Marc Steen: "Human-Centred Design – An Other View", in: Abstracts of the Workshop on Philosophy and Engineering 2007, Delft University of Technology, 29-31 October 2007. (Was input for dissertation, chapter 6.)
• Marc Steen, Lottie Kuijt-Evers and Jente Klok: "Early user involvement in research and design projects – A review of methods and practices". Presented at 23rd EGOS (European Group for Organizational Studies) Colloquium, Vienna, July 5–7, 2007. (Was input for dissertation, chapter 2.)
• Marc Steen: Writing about writing a thesis about a practice in which I work myself: “You are your own lab rat”. Presented at CMS (Critical Management Studies) 2007 conference. (Sheets) (Was input for dissertation, chapters 3 and 6.)
• Marc Steen: "Our need is to do something about that problem" - Studying how researchers and developers interact with informal carers during an innovation project. Presented at EASST (European Association for the Study of Science and Technology) 2006 Conference, Lausanne, 23-26 August 2006. (Sheets) (Was input for dissertation, chapter 5.)
• Marc Steen: "We don't want woollen trousers" - Studying how researchers and developers interact with police officers during an innovation project, in: Proceedings of SCOS 2006 Conference, pp. 644-666, Nijmegen, 13-15 July 2006. (Sheets) (Was input for dissertation, chapter 4.)
• Marc Steen: "Wow Experiences - When People Use ICT", in: Proceedings of DPPI 05, Technische Universiteit Eindhoven, 24-28 Oct 2005, pp.29-42.
• Marc Steen, Ronald van Eijk, Henny Gunther, Sander Hooreman and Nicole de Koning: "We-centric services for police officers and informal carers", in: Proceedings of SIGCHI.NL 2005 Conference, The Hague, 13 Oct 2005. New York: ACM Press.
• Ronald van Eijk and Marc Steen: "Location-Awareness and Privacy in We-Centric Services", in: Proceedings of Workshop on Location Awareness and Community at the ECSCW 2005 Conference, 18-24 Sept 2005, Paris.
• Marc Steen: "Reading Microserfs: a story of research and development as a search for identity", in: Proceedings of SCOS 2005 Conference, Stockholm, 8-10 July 2005, pp.220-232.
• Marc Steen, Nicole de Koning & Arlette Pikaart: "Exploring human centred approaches in market research and product development – three case studies", in: Proceedings of SIGCHI.NL 2004 Conference, Amsterdam, 10 June 2004. New York: ACM Press.
• Marc Steen: Exploring ‘human centred’ approaches to market research and concept development for creating more value with ICT, in: Proceedings of COST269 conference, Helsinki, Sept 3-5, 2003. Media Lab UIAH, Helsinki, 2003, pp. 427-431. (Sheets)
• Marc Steen, Nicole de Koning and Liliane Kuiper-Hoyng: The ‘wow’ experience - Conceptual model and tools for creating and measuring the emotional added value of ICT, in: Proceedings of COST269 conference, Helsinki, Sept 3-5, 2003. Media Lab UIAH, Helsinki, 2003, pp. 309-313. (Sheets)
• Harry Bouwman, Timber Haaker, Marc Steen and Henny de Vos: The value proposition from end-user perspective as main driver for creating complex business models, in: Proceedings of COST269 conference, Helsinki, Sept 3-5, 2003. Media Lab UIAH, Helsinki, 2003, pp. 366-374. (Sheets)
• Marc Steen: HUMANict, a manifesto for human-centred R&D in the ICT sector. Presented at: COST269 conference Good Bad Irrelevant, Helsinki, Sept 3-5, 2003. Video of presentation (.mov file).
  
• Edward Faber, Pieter Ballon, Harry Bouwman, Timber Haaker, Oscar Rietkerk and Marc Steen: Designing business models for mobile ICT services, in: Proceedings of 16th Bled Electronic Commerce Conference eTransformation, Bled, Slovenia, June 9-11, 2003.
• Marc Steen: Dilemmas encountered in consumer research into communication needs, in: In: Proceedings of i3 annual conference, pp. 23-25, Siena, Italy, Oct 20-22 1999.
• Marc Steen: The Flower Model for multidisciplinary teamwork on a new product-market combination - in this case E-mail-on-TV, in: Proceedings of Design of Interactive Systems 1997, Amsterdam, 18-20 Aug 1997. New York: ACM Press. p.359-363.

Invited presentations

• Innoveren in de zorg door design thinking, op Congres Cliëntenparticipatie 2.0, 27 September 2011.
• De mens centraal bij het ontwikkelen van telemedicine toepassingen, op Congres Domotica voor de Zorgomgeving, 25 juni 2009.
• Mensgericht ontwerpen van ICT diensten, op Freeband FRUX Event, 18 november 2008.
• Patient-centred design in e-Health, op 10e Symposium van het Nationaal Platform e-health, 11 maart 2008.
• Cooperate with end-users during research and design, at GSMA Mobile World Congress 2008, Barcelona, 11-14 February 2008.
• Design for the real world, at Freeband Ambient Communication Event, 28 juni 2007. This proposal was labeled "best" by public vote.

Reports and other texts

• D8.1 Evaluation framework, 2009.
• D8.3 Market Perspective, version 1, 2009.
• D8.4 Evaluations of TA2 concepts, 2010.
• D8.7 User evaluations, 2011.

• Cooperative Design of an ICT Tool to Support Informal Carers of People with Dementia, 2006.
• Developing a We-Centric Service for Mobile Police Officers to Support Spontaneous Communication, 2006.
• Mixed emotions, mixed methods, 2004.
• We-centric, context-aware, adaptive mobile service bundles, 2004.

• Marc Steen: Is there a need for mobile broadband? Good question!, in: User scenarios for Broadband Radio@Hand: towards ubiquitous communication.
• Marc Steen: Improving new product development teamwork, 2001.

Last updated: 21 December 2011.